We enjoyed our 2-night stay at this hotel, which met our expectations with its clean and beautiful surroundings, friendly reception staff, and excellent dining at the Alma restaurant.

The location was great and incredible and close to a lake and a hillside. The staff was very welcoming and really good and around most of the time🙂😃

Everything

Not enough water on the shower.

This place has a fantastic location just outside the city center!

The heating in the bathroom

Front desk staff was not helpful, Internet does not work in rooms and only very wwak in lobby or restaurant, rooms have a bad smell, bathtub was damaged and the shower was either hot or cold, no complimentary water, they charge 4 € per bottle, food in restaurant was tasteless and glasses dirty (lipstick) I was given a room facing a very busy street, while the booking suggested room with lake view.

We greatly enjoyed its extensive and exceptional breakfasts!

Last time we stopped we had a beautifully maintained, generous sized room with balcony...

This hotel is conveniently located near the center and a local island, offers a fantastic breakfast with a wide variety of choices, and provides excellent service along with a gourmet restaurant on site.

Location Breakfast Pontoon to the lake garden Staff Happy hour

No wifi in bedroom Check in staff not helpful when asked if they could ring another hotel for us to change a booking, they told us to do it ourselves from our room No flexibility when we asked reception staff to change a booking for us: we had a booking for 2 nights and decided on night No2 to go on the islands for the night and come back for another night after that. We asked if they could cancel our second night and book us again for the following night: the answer was no! We did that with other hotels as our plans changed as we traveled and this was never an issue. But Casa Andina in Puno refused and charged us (not cheap!) 3 nights when we stayed only 2. We were aware of the conditions, but we did not find this professional at all. Tapas deal in the lounge very expensive To be charged in soles for the food&bev and USD for the room

The attention of the staff (reception, bellboys, waiters, cleaning) who are interested in you from the moment you enter the hotel, as long as they find you well and comfortable, the cleaning of the room done by Sonia was very good, always asking if we needed anything else, the location of the hotel is not close but it serves to disconnect you a little from the hustle and bustle of the city, the view of the lake is first class, you can go for a walk on the shore and if you have a tour contract it is possible to be picked up from the same pier of the hotel. The quality of the breakfasts and a la carte dishes are first class. The hotel offers free oxygen and mate service to help you cope with altitude sickness. The rooms are very comfortable, with heating and enough bedding to keep you warm.

It is recommended to include typical dishes in the menu of the hotel or to present the delicious bread typical of Puno within the breakfast.

The bedroom is really cozy, and everything is kept clean. the beds are soft and comfortable too. 🛏️.

It is a good hotel at Casa Andina quality, i.e. well educated staff, many useful services (including printer to print boarding passes) and good food in the restaurant. Nice location with lake view and own pier. It is a little outside of Puno (i.e. you will need a taxi to get there)

Comfortable room Wonderful hot water Great location Friendly and helpful staff Excellent breakfast

The breakfast spread here was amazing! 🍳 There were so many choices and everything tasted great.

Food excellent. Lake view with doors closed. Staff helpful.

Smell from stagnant water or sewage meant balcony unusable. One chair inside and one out. Despite superior room. No fridge. Train wakes u at 05:00 if u can sleep with alt sickness ! Puno cab ride thru rough area no walking after dark. Puno is a dump.

We were pleasantly surprised by the picturesque location of the hotel, right by the lake. The rooms were clean, comfortable, and well-maintained. The restaurant served excellent meals and the staff there were very friendly. There were also beautiful views from the balcony of the lakeside rooms.

We felt very well taken care of at the hotel, with no complaints whatsoever.